`CVE-2017-12337`

Affected software	11 products, listed below
Severity	9.8 Critical CVSS 3.0 2 scores
Weakness	Improper authentication (CWE-287)
Published	16 Nov 2017
Updated	17 Jun 2026

Description

A vulnerability in the upgrade mechanism of Cisco collaboration products based on the Cisco Voice Operating System software platform could allow an unauthenticated, remote attacker to gain unauthorized, elevated access to an affected device. The vulnerability occurs when a refresh upgrade (RU) or Prime Collaboration Deployment (PCD) migration is performed on an affected device. When a refresh upgrade or PCD migration is completed successfully, an engineering flag remains enabled and could allow root access to the device with a known password. If the vulnerable device is subsequently upgraded using the standard upgrade method to an Engineering Special Release, service update, or a new major release of the affected product, this vulnerability is remediated by that action. Note: Engineering Special Releases that are installed as COP files, as opposed to the standard upgrade method, do not remediate this vulnerability. An attacker who can access an affected device over SFTP while it is in a vulnerable state could gain root access to the device. This access could allow the attacker to compromise the affected system completely. Cisco Bug IDs: CSCvg22923, CSCvg55112, CSCvg55128, CSCvg55145, CSCvg58619, CSCvg64453, CSCvg64456, CSCvg64464, CSCvg64475, CSCvg68797.

Exploitation status

No public exploit

No exploit has been reported in the sources we check. Published 9 years ago.

CISA KEV not listed
VulnCheck KEV not listed
CISA Vulnrichment no assessment published
Indexed PoC none indexed
EPSS 6.4% chance in 30 days

Waratek protection

Outside Waratek scope

A Java vulnerability, but not one Waratek protects. It affects only Java on a user's desktop (applets, Web Start, JavaFX, the installer), sits in a product the Waratek agent can't be installed into, or is in a package we don't expect in business applications. The decision below says which.

Protection none
Action not pursued none
Review human Researcher
Record active

Decided by	Manual classification of this CVE in the legacy dataset
Finding	A manual classification set this CVE's status to Outside Waratek scope, but the CVE names a tracked product.

Decided by

Manual classification of this CVE in the legacy dataset

Finding

A manual classification set this CVE's status to Outside Waratek scope, but the CVE names a tracked product.

CVSS

9.8 CRITICAL v3.0 CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H 2 metrics

We show the highest score from the newest CVSS version. Scores from different versions can't be compared, and the first score listed is sometimes a 0.0 placeholder.

Version Score Band Vector Assigner Type

CVSS 3.0 9.8 CRITICAL CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H NVD Primary published

CVSS 2.0 10.0 none AV:N/AC:L/Au:N/C:C/I:C/A:C NVD Primary

Version	Score	Band	Vector	Assigner	Type
CVSS 3.0	9.8	CRITICAL	`CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H`	NVD	Primary	published
CVSS 2.0	10.0	none	`AV:N/AC:L/Au:N/C:C/I:C/A:C`	NVD	Primary

Affected software and releases

Products and versions

11 products, 11 version entries

Source	Vendor	Product	Scheme	Affected versions
nvd	cisco	emergency responder	generic	any version
nvd	cisco	finesse	generic	any version
nvd	cisco	hosted collaboration solution	generic	any version
nvd	cisco	mediasense	generic	any version
nvd	cisco	prime license manager	generic	any version
nvd	cisco	socialminer	generic	any version
nvd	cisco	unified communications manager	generic	any version
nvd	cisco	unified communications manager im and presence service	generic	any version
nvd	cisco	unified contact center express	generic	any version
nvd	cisco	unified intelligence center	generic	any version
nvd	cisco	unity connection	generic	any version

Source

Vendor

Product

Scheme

Affected versions

nvd

cisco

emergency responder

generic

any version

nvd

cisco

finesse

generic

any version

nvd

cisco

hosted collaboration solution

generic

any version

nvd

cisco

mediasense

generic

any version

nvd

cisco

prime license manager

generic

any version

nvd

cisco

socialminer

generic

any version

nvd

cisco

unified communications manager

generic

any version

nvd

cisco

unified communications manager im and presence service

generic

any version

nvd

cisco

unified contact center express

generic

any version

nvd

cisco

unified intelligence center

generic

any version

nvd

cisco

unity connection

generic

any version

References

URL	Tags
http://www.securityfocus.com/bid/101865	Third Party Advisory, VDB Entry
http://www.securitytracker.com/id/1039813	Third Party Advisory, VDB Entry
http://www.securitytracker.com/id/1039814	Third Party Advisory, VDB Entry
http://www.securitytracker.com/id/1039815	Third Party Advisory, VDB Entry
http://www.securitytracker.com/id/1039816	Third Party Advisory, VDB Entry
http://www.securitytracker.com/id/1039817	Third Party Advisory, VDB Entry
http://www.securitytracker.com/id/1039818	Third Party Advisory, VDB Entry
http://www.securitytracker.com/id/1039819	Third Party Advisory, VDB Entry
http://www.securitytracker.com/id/1039820	Third Party Advisory, VDB Entry
https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20171115-vos	Vendor Advisory

URL

Timeline

Published	2017-11-16	By the CVE Program.
NVD record modified	2026-06-17	NVD's own last-modified date for this record.

Published

2017-11-16

By the CVE Program.

NVD record modified

2026-06-17

NVD's own last-modified date for this record.

How VRT decided (5 of 24 rules ran)

5 of 24 rules ran. The rest didn't run because an earlier rule had already settled the CVE.

# Rule Outcome Status Detail

identity: Does this identifier describe a vulnerability at all? the first rule that matches decides

1 rejected no match CVE Program withdrawal of this identifier

scope: Is it a vulnerability Waratek protects? the first rule that matches decides

2 armr-patch-file no match An ARMR patch file on disk for this CVE

3 armr-secure-rule-file no match An ARMR security-rule template on disk for this CVE

4 manual-classification no match A researcher's recorded decision for this specific CVE

5 manual classification decided it matched Outside Waratek scope Found in legacy manual classifications

6 non-java-upstream not reached A root cause in non-Java code: an OS kernel, a C library, or a bundled runtime

7 oracle-component not reached The defect being in a component of a tracked product the agent does not reach: JavaFX, the Java SE installer, the JInitiator browser plug-in, the native WebLogic proxy plug-in, or a native part of Oracle Application Server or Collaboration Suite (HTTP Server, Web Cache, Internet Directory, mail and calendar servers). Oracle gives these no CPE of their own and names them only in the description.

8 java-client-side not reached Oracle's own risk-matrix note saying the CVE is reached only through untrusted code in the Java sandbox (applets, Web Start) or only through a client installation of Java, so a server running its own trusted code is not exposed

9 osv-maven not reached An OSV.dev record of this CVE affecting a package published to Maven Central. When every such package is one business applications do not use (Minecraft mods and launchers, Fastjson) and no tracked product is named by CPE, it settles the CVE as Outside Waratek scope instead

10 cna-maven-package not reached An affected Maven artifact named by the CNA itself

11 known-cpe-product not reached An NVD CPE naming a product ARMR tracks

12 cna-cpe-product not reached A CPE the CNA published naming a tracked product. Oracle publishes these on advisory day, months before NVD.

13 oracle-advisory-family not reached A tracked product family named in Oracle's own risk matrix. CPE cannot carry a suite name, only a module.

14 cna-named-product not reached A tracked product named in words by the CVE's own CNA, on a record with no CPE yet. Apache and Eclipse publish these on advisory day, before NVD adds CPE data.

15 non-deployable-product not reached The only affected product being a sealed appliance image, where Java runs but no -javaagent can be attached

16 unmatched-product not reached No tracked product matched above, and none present at all

disposition: What do we do about one that is? every rule runs

17 patch-hint not reached A reference pointing at the upstream fix: a commit, a PR, a Red Hat bug

18 open-source-maven not reached The affected package being open source on Maven, so the fix can be read

19 poc-derivable not reached An indexed exploit clearing the evidence bar to reverse-engineer, where there is no source to read

20 no-exploit not reached Nothing to build a rule from yet: no published exploit, no CISA record of exploitation and no source-level change to read

21 secure-rule-match not reached A vulnerability class already blocked by an ARMR security rule

22 exploited-no-fix-or-poc not reached Somebody exploiting this CVE (a CISA or VulnCheck KEV listing, or a CISA verdict of active exploitation), with no fix, source code or PoC to build a rule from

23 below-action-threshold not reached Medium or Low severity, no CISA or VulnCheck KEV listing, no PoC clearing the evidence bar, no CISA verdict, no Oracle advisory

24 no-exploit-published not reached Exploit code for this candidate, published in a reviewed catalogue or a GitHub repository with 5 or more stars, or in use per CISA or VulnCheck; not only a CISA verdict, a forecast, or nothing at all

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